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The most important Covid-19 information at a glance

Your wellbeing is paramount for us. That is why we've done our best to implement all the necessary safety precautions. We strive to offer you a carefree and safe holiday, which allows you to enjoy all the relaxation you long for.

Compulsory regulations

  • Please pay attention to the information provided by our staff during your entire stay.
  • Observe the signs and the various notices throughout the premises.
  • Respect the minimum distance of 1 meter, except for members of your family.
  • When indoors, wear nose and mouth protection, preferably a surgical mask or a similar mask, where the minimum distance of 1 meter between people, with the exception of family members, cannot be maintained.
  • Cover your mouth and nose when you sneeze or cough.
  • Disinfect your hands with the disinfectants provided by Naturcamping Lärchwiese every time you enter a closed communal area (reception, shop, restaurant, sanitary facilities, etc.).
  • Please call the reception – don't show up in person – to inform us about the possibility that a guest may have a fever over 37.5° C or symptoms of Covid-19 during their stay. We'll make sure to notify the competent authority. You're not allowed to leave the motorhome / caravan and get in touch with anyone outside of your family until you have received further information from our staff.

 

Our recommendations

  • Wash your hands frequently and/or disinfect your hands with the disinfectants we provide.
  • Wash your hands before and after every use of the toilet.
  • Always have disinfectant and disposable gloves with you.
  • Do an online check-in before you arrive to avoid queues at reception.

 

Reception Rules

  • Please keep the safety distance of 1 meter if there is a queue.
  • Please keep your key safe – You'll keep it for the entire duration of your stay and return it to us before departure.

 

Restaurant Rules

  • Please keep a minimum distance of 1 meter while you wait for a free table.
  • Please wear your mouth and nose protection whenever you get up from your table.

 

Campsite Rules

  • Please keep a distance of at least two meters from people other than your family whenever it is not possible to wear mouth and nose protection.

 

Mandatory Shop Regulations

  • Access to the shop is only permitted with mouth and nose protection, surgical or FFP masks. You may also use your disposable gloves.
  • Please keep a distance of 1 meter also in the event of a queue.

 

Terms and conditions for cancellations

Free cancellation is possible at any time in the event of government travel restrictions.

  • For cancellations up to 3 months before the day of arrival, a processing fee of 60 Euro will be charged.
  • From 3 months to 1 month, we will retain the deposit.
  • From 1 month to 14 days before your arrival, we will charge 50% of the stay.
  • From 14 days to 5 days before your arrival, we will charge 75% of the stay.
  • From 5 days before your arrival, we will charge 100% of the stay.

In order to avoid cancellation fees, we recommend that you close following convenient travel insurance.

 

Travel Insurance

We are looking forward to your visit. However, we recommend that together with the booking of your stay you sign a “Cancellation Insurance”. This way, cancellation fees are covered and you can happily look forward to your vacation. Further information about costs and details of the “cancellation insurance” are available here: hotel.europaeische.at/hgv-en?AGN=10023047

In times like these, much is uncertain. But we want you to feel safe. Things can sometimes turn out differently as expected and you cannot take the well-deserved vacation, because you have become ill, been tested positive for Covid yourself or must be quarantined because of a close relative?

You can find details of the special Corona cover despite the pandemic and at no extra charge here.